Like all businesses, airlines strive to organise and create the correct operational environment to maximise commercial success. Disruptions and in particular unplanned disruptions, without exception, impact negatively on this goal. Once a disruption occurs, be it foreseen such as an ATC strike or suddenly in the case of weather or a tech issue, an airline immediately goes into damage limitation mode. Firstly, by making sure where possible, those operations and the serving of passengers not directly affected continues as planned and secondly by dealing with and limiting the effects of the disruption. Weather is the number one reason for delays As with any business, an airline can’t justify having vast resources on standby just in case. So when disruptions occur, a combination of technology, tried and tested procedures, hard work, stretching of already committed resources and imagination are the traditional methods employed to handle them, whether these are man-made, technical or weather-related. These methods look at disruption management from an economic and technical perspective. At Flightbuddy™ we believe that there is another element that needs to be looked at as well – this is the “psychology” of the disruption. By this, we mean, how a cancellation or a delay is perceived by passengers and staff. This needs to be factored into the overall efficient management of the situation. We look at how disruptions are perceived by both staff and passengers and what we learn helps guide us in terms of the technology we deploy and the capability we build into our platform. We combine technology, sound economics and psychology in order to address each disruption challenge swiftly, cost-effectively and with the best outcome in mind. The key to this approach lies in “information” and how [...]
When planning any type of trip family holiday the most unfortunate start to this trip is a delayed flight which can cause the loss of the first day. It also causes knock-on effects concerning transit arrangements. European Commission Regulation 261/2004 is a regulation establishing common rules on compensation and assistance to passengers in the event of flight cancellations, or long delays of flights and went into effect on 17 February 2005 replacing EEC No 295/91. The compensation amount is not dependent on your ticket price but of the distance, you have travelled to the destination of your flight. Which means you are covered when your flight departs from an airport in an EU country, you are also covered when your flight's destination is an EU country where that flight is operated by an EU based airline. For example, if you’re travelling on a flight from Dublin International airport to New York return, you would be covered for both the outbound and inbound flight. It's not just EU countries that have this right of care to their passengers, other countries have also similar rules and regulations to their passenger, the most recent changes to passenger rights came into effect in Canada.
New Disruption Regulations for Canadian Passengers Canada’s regulations which cover flights to and from or within Canada were entered in a two-stage deployment. The first of these regulations where the official Air Passenger Protection Regulations and came into effect in July 2019. The second regulation came into effect in December 2019. The regulations are to govern all flights to from and within Canada and applies to all carriers of any sizes. Here are some points you need to know about the new bill could affect your flight. There are many exemptions for airlines meaning not all disruptions will be covered. In a statement,(link below) the Transport Minister Marc Garneau reminded travellers that new rules for delayed or cancelled flights will kick in on Sunday(December 15 2019). The first set of passenger-rights rules were announced in July, and address issues like overbooking, tarmac delays and compensation for lost luggage. The second set of rules under the new Air Passenger Protection Regulations deal with delayed and cancelled flights to, from or within Canada that are within their control and not related to safety. All disruption payouts will be based on how the duration a passenger is delayed before arriving at their final destination. Large airlines, including Air Canada, WestJet, Air Transat and Sunwing, will have to pay a passenger $400 for delays between three and six hours and up to $1,000 if the flight is stalled more than nine hours. source: https://www.cbc.ca/news/business/air-passenger-rights-cta-delayed-flights-compensation-1.5384221 https://www.pexels.com/photo/alberta-amazing-attraction-banff-417074/
Flightbuddy at the New Airport Show Istanbul, from Taksim Square to the Bosphorus Strait, we had an amazing event and met with some of the world best Airlines. New Airport Show Istanbul We started the visit by landing in the new Istanbul International Airport and were immediately struck with a very impressive new building, large, easy to get around and a visually very nice place to spend some time in. Once you head out of the airport into the surrounding area the first thing to hit you is the absolute beauty of Istanbul, its stunning place to drive through steeped in history. We were staying near Taksim Square and on arrival were immediately blown away with the sights, sounds and excellent food. A must if visiting Istanbul is a river course on the Bosporus Strait, the strait separates Europe and Asia between the Sea of Marmara and the Black Sea. Bosporus Strait Istanbul At the New Airport show, we met a lot of very interesting Aviation representatives from the worlds Airlines. All had very similar problems in the IROPS space they needed to address in 2020. Airlines needing to better serve passengers critical itinerary disruption information & advice, during & post disruption They are very interested in information control to the airline staff & customers. Accurate appropriate information to their customers during and post disruption events. Flightbuddy CEO Derek Corcoran speaking at the Istanbul New Airports Show 2019 Flightbuddy Thomas Dixon Istanbul New Airports Show 2019 The benefits flightbuddy brings is two-fold, to the airlines Passenger's it allows one source of trusted information, regular clear and re-assuring information & advice. To the airline, it protects & strengthens customer relationships and enables efficient operational response and [...]
Adverse Weather Conditions Adverse weather brings delays cancellations effects Thousands of passengers regularly causes delays diversions and cancellations to flights around the world, no matter what the reasons a delayed flight it can hurt an Airline and an Airport, delaying and in some cases cancelling flights. Delay code 71 or 77 Shopping Spree One of my personal favourites, in 2012 a boy band had enough stardom to delay a flight travelling from Heathrow (LHR) to LAX for 15 minutes so that they could do some duty-free shopping. Delay code 16. Natural Disasters Volcanic Ash high in the atmosphere puts a massive strain on airline operations involving mass diversions and cancellations. When a Volcano shows signs of a potential eruption, this triggers fears with airline executives that they could be facing another Eyjafjallajökull eruption, in 2010 this eruption forced airlines to avoid huge areas of airspace and lose billions of Euros. Delay code 77 or 99? All creatures Great and Small Cockroaches, Iguanas, Otters, Crabs and monkeys have all been blamed to have caused the late departure of flights. In 2011 about one hundred terrapin turtles closed runway 4. The turtles crossed the tarmac shutting down the runway at New York JFK Airport. Turtles are not the only creatures Delay code 89. Wrong PajamasTwo passengers caused a 30-minute delay when the crew on their flight from could not provide them with their complementary XL pyjamas. Despite being offered business class pyjamas the passengers refused, insisting on first-class pyjamas. Eventually, they disembarked leaving other passengers in stitches after the pilot gave the reason for the delay. Delay code 16. In Europe alone flight delays cost an estimated €100 per minute Think about [...]
The Flightbuddy team are Delighted to be attending the Future Travel Experience this 19 & 20 June 2019 in the Congress Center ICC, Istanbul.Flightbuddy co-ordinates all critical information, with Live Control of Communications Flows, enabling the Airlines Customer Service, Ground Ops, and Flight Crew with clear appropriate accurate information during and post disruption events. Why not visit us on stand A77, we will show you how Flightbuddy technology, design and innovation will change the way you deal with any Flight disruption. To register for the event you can visit: https://www.futuretravelexperience.com/fte-emea/