As part of Ryanair's strategy to give passengers free access to flight information across multiple channels they recently launched a novel new TwitterBot service that delivers real time flight status to Twitter users. Twitter users can simply tweet [...]
Daily Telegraph 28 August 2014 In her second article exploring the reality of Ryanair's increased focus on customer service, Lizzie Porter interviews Ken O'Shea, Flight Operations Control Manager and Caroline Green, Head of Customer Service. [...]
Great way of visualising all the elements and impacts of passenger disruption.
This is the first time IATA have brought the event to Dublin and expect over 200 airlines to attend. Sentient will launch flightbuddy to airlines at the show. Oct 29th-31st Dublin Convention Center, Come and [...]
Up to 90,000 Ryanair passengers were affected by the two-day strike by French air traffic controllers, making it the biggest disruption to their flights since the 2010 volcanic ash cloud. The strikes continued to cause [...]
Airlines which cancel flights will have to book passengers on rival carriers if they cannot offer one of their own within 12 hours, under a new package of EU consumer measures to be unveiled. The [...]