Recent Posts

/Recent Posts/

THE NEW AIRPORT SHOW ISTANBUL 2019

Flightbuddy at the New Airport Show Istanbul, from Taksim Square to the Bosphorus Strait, we had an amazing event and met with some of the world best Airlines. New Airport Show Istanbul We started the visit by landing in the new Istanbul International Airport and were immediately struck with a very impressive new building, large, easy to get around and a visually very nice place to spend some time in. Once you head out of the airport into the surrounding area the first thing to hit you is the absolute beauty of Istanbul, its stunning place to drive through steeped in history. We were staying near Taksim Square and on arrival were immediately blown away with the sights, sounds and excellent food. A must if visiting Istanbul is a river course on the Bosporus Strait, the strait separates Europe and Asia between the Sea of Marmara and the Black Sea. Bosporus Strait Istanbul At the New Airport show, we met a lot of very interesting Aviation representatives from the worlds Airlines. All had very similar problems in the IROPS space they needed to address in 2020. Airlines needing to better serve passengers critical itinerary disruption information & advice, during & post disruption They are very interested in information control to the airline staff & customers. Accurate appropriate information to their customers during and post disruption events. Flightbuddy CEO Derek Corcoran speaking at the Istanbul New Airports Show 2019 Flightbuddy Thomas Dixon Istanbul New Airports Show 2019 The benefits flightbuddy brings is two-fold, to the airlines Passenger's it allows one source of trusted information, regular clear and re-assuring information & advice. To the airline, it protects & strengthens customer relationships and enables efficient operational response and [...]

By |August 3rd, 2019|Uncategorised|Comments Off on THE NEW AIRPORT SHOW ISTANBUL 2019

Blizzards to Pajamas, Volcanic Eruptions to Disruptive passengers, Why Flights take Delays.

Adverse Weather Conditions Adverse weather brings delays cancellations effects Thousands of passengers regularly causes delays diversions and cancellations to flights around the world, no matter what the reasons a delayed flight it can hurt an Airline and an Airport, delaying and in some cases cancelling flights.  Delay code 71 or 77 Shopping Spree One of my personal favourites, in 2012 a boy band had enough stardom to delay a flight travelling from Heathrow (LHR) to LAX for 15 minutes so that they could do some duty-free shopping. Delay code 16.                        Natural Disasters Volcanic Ash high in the atmosphere puts a massive strain on airline operations involving mass diversions and cancellations. When a Volcano shows signs of a potential eruption, this triggers fears with airline executives that they could be facing another Eyjafjallajökull eruption, in 2010 this eruption forced airlines to avoid huge areas of airspace and lose billions of Euros.  Delay code 77 or 99?                    All creatures Great and Small Cockroaches, Iguanas, Otters, Crabs and monkeys have all been blamed to have caused the late departure of flights. In 2011 about one hundred terrapin turtles closed runway 4.  The turtles crossed the tarmac shutting down the runway at New York JFK Airport. Turtles are not the only creatures  Delay code 89.                                                 Wrong PajamasTwo passengers caused a 30-minute delay when the crew on their flight from could not provide them with their complementary XL pyjamas. Despite being offered business class pyjamas the passengers refused, insisting on first-class pyjamas. Eventually, they disembarked leaving other passengers in stitches after the pilot gave the reason for the delay. Delay code 16. In Europe alone flight delays cost an estimated €100 per minute Think about [...]

By |June 26th, 2019|Uncategorised|Comments Off on Blizzards to Pajamas, Volcanic Eruptions to Disruptive passengers, Why Flights take Delays.

Join Us at the Future Travel Experience – 19 & 20 June 2019 in the Congress Center ICC, Istanbul

The Flightbuddy team are Delighted to be attending the Future Travel Experience this 19 & 20 June 2019 in the Congress Center ICC, Istanbul.Flightbuddy co-ordinates all critical information, with Live Control of Communications Flows, enabling the Airlines Customer Service, Ground Ops, and Flight Crew with clear appropriate accurate information during and post disruption events. Why not visit us on stand A77, we will show you how Flightbuddy technology, design and innovation will change the way you deal with any Flight disruption. To register for the event you can visit: https://www.futuretravelexperience.com/fte-emea/

By |May 21st, 2019|Uncategorised|Comments Off on Join Us at the Future Travel Experience – 19 & 20 June 2019 in the Congress Center ICC, Istanbul

Flightbuddy Exhibiting at London Aviation Festival

Flightbuddy will be exhibiting at stand 67 at this years bigger and better Aviation Festival at the London business centre 7th and 8th Sept. Come by and say 'Hi' if you are attending or send along a colleague.

By |September 2nd, 2016|Events|Comments Off on Flightbuddy Exhibiting at London Aviation Festival

Volaris select Flightbuddy to hug their passengers!

Founded in 2004 Volaris is Mexico’s second largest carrier with a fleet of 64 aircraft flying domestically and internationally to over 65 destinations. Volaris selected Flightbuddy to manage their disruption communications to passengers. The service went live 1st Sept. It is a significant event for Flightbuddy as it introduces integration with the Sabre flight management system as the source of real time flight data. The Flightbuddy team worked closely with Volaris on the project to ensure a smooth launch and provide the guidance and training to make the project a success.  

By |September 2nd, 2016|News|Comments Off on Volaris select Flightbuddy to hug their passengers!

The Emotional Effect of Delays on Passenger Sentiment?

Service delays are commons experiences for airline customers. Passengers deem these delays a waste of their time and judge the airlines quality of service on the basis of the duration. Despite being commonplace these delays negatively affect the emotional responses and behavioural intentions of passengers. The challenge is to reduce the passengers anger and perceived length of the delay. Korean researchers1 published the first airline specific research into measuring the impact of delays on passenger sentiment in July 2015. Exploring three emotional elements, anger, uncertainty and acceptance they looked for correlations with two key behaviours, intention to repurchase and negative word of mouth. The study looked at survey results from 365 delayed passengers, a service delay being defined as the ’perceived’ delay in delivering the service from the airline in question. The results were very interesting and slightly counter intuitive. They showed that a passenger’s anger grew as the delay lengthened as did uncertainty but whilst uncertainty did not result in reduced intention to purchase or negative word of mouth the feeling of anger significantly reduced the intention to repurchase and showed a strong correlation with negative word of mouth. Such negative behaviour has a real brand and revenue impact. Acceptability, i.e passengers that accepted the delay, was found to have a positive impact on repurchase intentions suggesting that Airlines can increase acceptability of a delay by carefully timed communications on the state of the delay, perhaps even the cause and by issuing soft or hard vouchers which serve to recognise the impact of the delay on the passenger and reduce the perceived delay by giving the passenger something to do i.e. get a snack. Put simply if an airline can reduce the perceived length [...]

By |August 31st, 2016|Benefits, News|Comments Off on The Emotional Effect of Delays on Passenger Sentiment?

Frontier Airlines go Live

Frontier Airlines, headquartered in Denver fly to 58 national and international destinations. Founded in 1994 Frontier are growing rapidly and working hard to improve customer relations and reduce complaints. Frontier went live with Flightbuddy in March 2015 and are proactively notifying passengers of security delays at specific airports in addition to standard delay and flight status updates.

By |April 2nd, 2015|Uncategorised|Comments Off on Frontier Airlines go Live

Ryanair Launches a TwitterBot

As part of Ryanair's strategy to give passengers free access to flight information across multiple channels they recently launched a novel new TwitterBot service that delivers real time flight status to Twitter users. Twitter users can simply tweet the flight number to @ryanairflights and receive a tweet back with the current status. Why not give it a try yourself @Ryanairflights?

By |February 2nd, 2015|Features, News|Comments Off on Ryanair Launches a TwitterBot

Flightbuddy highlighted in Press

Daily Telegraph 28 August 2014 In her second article exploring the reality of Ryanair's increased focus on customer service, Lizzie Porter interviews Ken O'Shea, Flight Operations Control Manager and Caroline Green, Head of Customer Service. Both highlight the value of Flightbuddy in managing 300 aircraft and over 1,600 daily flights. "Ken O’Shea, a flight operations control manager who has worked for Ryanair for 22 years, explains that they track the exact position of every aeroplane – whether on the ground or airborne – from this room. It’s also from here that the team liaise with air traffic controllers. He shows me FlightBuddy, a system that keeps track of flight punctuality, and the location of problems on the route network" "Caroline is quick to point out that FlightBuddy also allows them to email or text passengers if flights are cancelled, with rebooking and refund options." Click here to read Lizzie's full Article   FlightBuddy software shows what percentage of departures and arrivals are on time. Photo: Lizzie Porter "On the wall next to the map is projected what is essentially just a spreadsheet graph, showing departure and landing punctuality levels, and how many diversions have taken place – five in the past week, according to Ken. At the time of my visit, they are showing 97 per cent of planes are leaving on time, 98 per cent of them arriving when they should. Twenty-four planes are delayed, and there’s one diversion (the Valencia flight), but the boxes showing the statistics are still green. When they turn amber, they know there is a problem."

By |August 29th, 2014|News|Comments Off on Flightbuddy highlighted in Press

Passengers 1st Infographic: Re-thinking Irregular operations

Great way of visualising all the elements and impacts of passenger disruption.

By |November 19th, 2013|News|Comments Off on Passengers 1st Infographic: Re-thinking Irregular operations